Privacy Policy

1. Who We Are

This website is operated by Styleocharmingis, providing tree surgery, pruning, hedge trimming and related services in Leicester, United Kingdom.

Address: Shepherds House, Loddington Rd, Leicester LE7 9DE, United Kingdom

Phone: +44 7572 991266

Email: callme@styleocharmingis.world

For the purposes of data protection law, including Regulation (EU) 2016/679 (the General Data Protection Regulation, "GDPR") and UK data protection legislation, we are the data controller of personal data processed via this website.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

• Identification and contact details such as your name, telephone number and email address when you contact us.
• Property and project information such as your address, access notes and details of trees, hedges and stumps.
• Technical data such as IP address, browser type and basic usage information gathered through standard server logs and cookies.

3. How We Use Your Personal Data

We use your personal data only where we have a lawful basis under GDPR, including:

• To respond to your enquiries and provide quotes, where processing is necessary for steps taken at your request prior to entering into a contract.
• To perform a contract with you when we agree to carry out tree or hedge services.
• To comply with legal obligations, including tax and accounting requirements.
• For our legitimate interests in managing and improving our business, provided your rights and interests do not override those interests.

4. Cookies and Similar Technologies

Our website may use small text files known as cookies to support basic functionality and to understand how the site is used. For more detail on the types of cookies we use and your choices, please see our Cookies Policy.

5. Sharing of Personal Data

We do not sell your personal data. We may share limited information with:

• Service providers who support our business operations, such as website hosting and IT support, under appropriate data processing agreements.
• Professional advisers such as accountants or insurers, where necessary.
• Public authorities or regulators where required by law or to protect our rights.

6. International Transfers

As a general rule we store your personal data within the European Economic Area (EEA). If we ever need to transfer data outside the EEA, we will ensure that suitable safeguards are in place in line with GDPR, such as the use of standard contractual clauses.

7. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected and to meet our legal and regulatory obligations. In practice, this means:

• Enquiry details are usually kept for up to two years from our last interaction.
• Contract and invoice records may be kept for up to seven years to comply with tax and accounting requirements.

8. Your Rights Under GDPR

Under GDPR and UK data protection legislation, you have several rights in relation to your personal data, subject to certain conditions, including:

• The right of access to your personal data.
• The right to rectification of inaccurate or incomplete data.
• The right to erasure of your data, where there is no lawful reason for us to continue processing it.
• The right to restrict processing in certain circumstances.
• The right to data portability, where applicable.
• The right to object to processing based on our legitimate interests.
• The right to withdraw consent, where we rely on consent.

You can exercise these rights by contacting us using the details above. We may need to verify your identity before responding to your request.

9. Complaints

If you have concerns about how we handle your personal data, please contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the OPC (Office of the Privacy Commissioner of Ireland), which oversees data protection matters. Further information is available on the relevant authority's website.

10. Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorised disclosure. While no system can be completely secure, we work to limit access to personal data to those who need it and to keep our systems updated.

11. Links to Other Websites

Our website may contain links to third party websites, such as mapping or social platforms. We are not responsible for the content or privacy practices of those sites and you should review their policies before providing any personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details at the top of this page.