Return and Cancellation Policy

1. Scope of This Policy

This policy relates to tree surgery, pruning, hedge trimming, stump grinding and associated services provided by Styleocharmingis to customers in the United Kingdom. It should be read together with our Terms of Use.

2. UK Consumer Rights

Nothing in this policy affects your statutory rights under UK law, including rights under the Consumer Rights Act 2015 in relation to services. In particular, services must be carried out with reasonable skill and care, within a reasonable time and at a price agreed or that is reasonable.

3. Cooling-Off for Distance Contracts

If you are a consumer and you agree to services at a distance (for example, by phone or online), you may have a legal right to cancel within a cooling-off period, subject to certain conditions and exceptions under the Consumer Contracts Regulations 2013 and related UK legislation.

Where you ask us to start work during the cooling-off period, you may be required to pay for the work completed up to the time of cancellation.

4. Cancelling or Rearranging Work

We understand that plans can change. If you need to cancel or rearrange a booked visit, please contact us as early as possible using the details below.

• For standard jobs, we ask for at least two working days’ notice where feasible.
• For larger projects involving multiple days on site or machinery hire, we may agree specific cancellation terms in the quotation.

Where we incur costs that cannot reasonably be recovered due to late cancellation, we may charge a reasonable fee, as set out in your quotation or contract.

5. If We Need to Postpone

For safety reasons, outdoor work can be affected by weather, access or other site conditions. We may need to postpone or adjust work where conditions would make it unsafe or unsuitable to proceed. In such cases we will discuss alternative dates or approaches with you.

6. Concerns About Completed Work

If you have concerns about work carried out, please contact us promptly so that we can review the situation. We may arrange a site visit to inspect the work and discuss appropriate next steps. Where we have not met our obligations under UK consumer law, we will work with you to put matters right in line with those legal rights.

7. Refunds and Adjustments

Any refund or price adjustment will be assessed on a case-by-case basis, taking into account:

• The terms of the quotation or contract.
• The stage reached in the work and costs already incurred.
• Your rights under the Consumer Rights Act 2015 and other applicable law.

8. How to Contact Us

If you wish to cancel, rearrange or raise an issue about completed work, please contact us using the following details:

Phone: +44 7572 991266

Email: callme@styleocharmingis.world

Address: Shepherds House, Loddington Rd, Leicester LE7 9DE, United Kingdom

9. Changes to This Policy

We may update this Return and Cancellation Policy to reflect changes in our services or legal requirements. Any updates will be published on this page with a revised date.